Privacy policy
Privacy Policy
Last updated: June 8, 2026
This Privacy Policy describes how ithacaplus CO., LTD., doing business as ithacaplusreel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
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Contact details: including your name, address, phone number, and email.
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Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information: including your username, password, security questions, and other information used for account security purposes.
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Customer support information: including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, such as PayPal, who collect payment information to process your payment in order to fulfill your orders.
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When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with (such as Meta/Facebook), may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your purchases, and manage your account.
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Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
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Communicating with You. We use your personal information to provide you with customer support and improve our Services.
Targeted Advertising and Analytics
We use your personal information for marketing and promotional purposes, such as to send promotional communications by email and to show you targeted advertisements for products or services across the internet.
Use of Meta (Facebook) Pixel:
Our Site utilizes the Meta Pixel and Conversions API provided by Meta Platforms, Inc. This tool allows us to understand and track user actions on our Site after they click on a Facebook or Instagram advertisement. We share certain browsing and purchase data (such as Usage Data, IP addresses, and hashed contact information) with Meta to measure the effectiveness of our advertising campaigns, build custom audiences, and serve you highly relevant ads.
How to Opt-Out of Targeted Advertising:
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You can adjust your Facebook advertising preferences by visiting your Facebook Ad Settings: https://www.facebook.com/settings/?tab=ads
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You can opt out of targeted advertising from many participating third-party networks through the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site, run analytics, and allow third-party partners (like Meta) to tailor advertising.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and marketing. We have in the past 12 months disclosed the following categories of personal information:
| Category | Categories of Recipients |
| Identifiers (contact details, order and account info) | Vendors, Payment Processors, Business & Marketing Partners |
| Commercial Info (order history, customer support) | Vendors, Payment Processors |
| Internet Activity (Usage Data, Pixel tracking) | Vendors, Business & Marketing Partners (e.g., Meta) |
| Geolocation Data (derived from IP address) | Vendors, Business & Marketing Partners |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. We do not "sell" your personal information for monetary compensation, but sharing data with platforms like Meta for targeted advertising may be considered a "sale" or "sharing" under certain US state privacy laws.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 16 years of age.
Your Rights (Including US State Privacy Rights)
Depending on where you live (such as California, Virginia, Colorado, or other states with comprehensive privacy laws), you may have some or all of the rights listed below:
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Right to Access / Know: You may request access to personal information that we hold about you.
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Right to Delete: You may request that we delete personal information we maintain about you.
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Right to Correct: You may request that we correct inaccurate personal information.
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Right to Opt-Out of "Sale" or "Sharing": You may direct us not to "sell" or "share" your personal information for targeted advertising purposes by contacting us or using the opt-out links provided in the Targeted Advertising section above.
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Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails.
We will not discriminate against you for exercising any of these rights. To exercise your rights, please contact us at the email provided below.
International Users and Data Transfers
Please note that we operate globally. We may transfer, store, and process your personal information outside the country you live in, primarily in Taiwan (R.O.C.) and the United States. Your personal information is also processed by staff and third-party service providers in these countries. By using our Services, you consent to the transfer of your information to these locations.
Contact Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at ithacaplusreel@gmail.com.
ithacaplusreel
Operated by: ithacaplus CO., LTD.
Company Registration Number: 69732923
No. 135, Shanying Rd., Guishan Dist., Taoyuan City 333034, Taiwan (R.O.C.)
ithacaplusreel@gmail.com